Support

CARLON — Breathe Beyond

Help & Contact

Have questions, feedback, or technical issues? Write to us:

jan@vitalkultur.com

We typically respond within 24 hours.

Frequently Asked Questions

Haptics feel too weak

Open Apple Watch Settings → Sounds & Haptics → make sure "Prominent Haptics" is enabled. In CARLON, you can adjust the intensity level in the preset settings.

Sessions don't show up in Apple Health

Open iPhone → Settings → Privacy → Health → CARLON → make sure all permissions are enabled. CARLON writes mindful minutes only after completing a session.

How do I cancel a subscription?

Open iPhone → Settings → [Your Name] → Subscriptions → CARLON Coach → Cancel Subscription.

The app doesn't show heart rate data

Heart rate data is only collected during active Watch sessions. Make sure the Watch fits snugly on your wrist and that HealthKit permissions are granted.

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